The continued rise in online scams linked to SIM card misuse indicates significant weaknesses in regulatory oversight and enforcement that require urgent attention. Experts have pointed out that the problem is structural in nature, stemming from gaps in the SIM card registration process, weak supervision of agents and subcontractors, and the circulation of illegally pre-registered SIM cards.

Online scams have inflicted substantial financial losses and emotional distress to the public. Criminal syndicates frequently exploit anonymously registered or pre-activated SIM cards to carry out fraudulent activities, making it difficult for authorities to trace perpetrators while exposing innocent MyKad holders to unnecessary scrutiny. Addressing these loopholes is essential to restoring public confidence in the system.

The Malaysian Communications and Multimedia Commission (MCMC) plays a central role in tackling this issue and must further strengthen enforcement across the entire SIM card supply chain. This includes tighter regulation and monitoring of telco agents, subcontractors, and street-level dealers, as well as decisive action against the illegal sale of pre-registered SIM cards. Registration systems should be fully traceable, with clear accountability for every SIM card issued and activated.

However, addressing online scams cannot be the responsibility of a single agency. A coordinated, whole-of-government approach is required. MCMC should work closely with the Home Ministry, the Royal Malaysia Police, the National Registration Department, local authorities, and other relevant agencies to enhance information-sharing, conduct joint enforcement operations, and respond swiftly to emerging scam activities.

Community involvement is also an important component of prevention. Condominium management bodies, property owners, and residents are encouraged to remain vigilant and to report premises suspected of being used as online scam centres or for other fraudulent activities. Prompt reporting can assist enforcement agencies in taking early action and preventing further harm to the public.

Consumers likewise have a role to play. The public is advised to purchase SIM cards only from authorised dealers and to avoid online listings or street vendors offering unusually cheap or pre-registered SIM cards, which are often linked to illegal registrations and scam operations.

In the longer term, strengthening regulatory frameworks, enhancing supervision of licensed vendors, expanding the use of secure digital identity verification such as MyDigital ID, and imposing stricter penalties for non-compliance will be necessary to close existing loopholes. A comprehensive and collaborative approach is essential to effectively combat online scams and protect the public.

Tee Hooi Ling
Wanita MCA National Deputy Chairperson

6 February 2026

-MCA Comm-